Well, this piece was supposed to be posted on Saturday, January 23rd, and here it is Tuesday, January 26th. Every year I think that after December, things will slow down. They do, of course, but January is still pretty busy. However, this is a story definitely worth sharing, even if it is a little late.
Last week, the heating element in my oven broke, and I mean this literally—it was in two pieces. I discovered this when I was about to bake some shells with a cheese sauce. Upon finding the broken heating element, I immediately changed my plan, and into the microwave went the shells and cheese. A good save, but the shells would have tasted better had they been baked.
It is never a good thing for a home cook to be without an oven, especially when that cook makes the family’s bread. Therefore, the following morning, I did not procrastinate. I called Dave’s Appliance, a small in-town shop where we have bought all our appliances. And why not? They are local, their prices are competitive with the big box stores, and they make house calls not only to deliver new appliances but also to fix broken ones.
So I called Dave’s, and the man who answered listened as I explained what had happened. When I asked if someone could come fix the stove, he said, “You know, those heating elements are easy to replace. If you do it yourself, then you’ll save yourself $90.” He had a record of the stove we bought, way back in 1991, and he had heating elements in stock for that stove.
Unfortunately, I am about as handy as our dog, Liam. But luckily, my husband, Clif, is pretty handy. So I said, “I’ll be in to pick up an element.”
On Friday, a day Clif works at home, I made my great circle run of errands, which included the Transfer Station, where I found two books in the book box; the bottle redemption center, where I asked after the owner’s three dogs—Tex, Babs, and Cody, who were all napping in his car; and finally Dave’s Appliance.
On the way to the parts department, I saw some pretty impressive gas stoves with some pretty impressive prices. My favorite was a white enameled gas stove designed to look like an old-fashioned wood cookstove. A complete conceit, but if I had the money and the space, that’s the one I’d get when our Whirlpool finally goes to stove heaven.
I sadly left that white enameled beauty and bought a new heating element for $40. The man in the parts department gave me careful and involved instructions to give to Clif so that he wouldn’t zing himself when installing the element. “One man zapped himself good trying to install one of these heating elements. It won’t kill you, but it will give you a nasty jolt. If that man had just followed my instructions and had flipped the right switch at the fuse box, using the oven light as a test, then it wouldn’t have happened. But he didn’t flip the right switch. Then, he was so afraid that something was wrong that he insisted on paying $500 for a new stove. $500 when he could have spent $40. We tried to talk him out of it. The old stove was perfectly good. But he insisted on getting a new one.” The man, a little younger than I am, shook his head over the foolishness of spending $500 when all it took was $40 and some care with the fuse box.
I didn’t take notes, but I listened attentively and passed on the instructions to Clif, which he diligently followed and more or less already knew. He didn’t get zapped, and I am now in the baking business again. The new heating element has only been in my oven for two days, and it’s already baked a batch of biscuits, some gingerbread, and a loaf of bread. They all turned out exactly the way they should.
I’ve always been very satisfied with Dave’s Appliance and their service. Now, I am even more impressed. They could have easily made a house call and charged me the extra $90. I wouldn’t have complained. Not at all. But frugality runs deep in central Maine, and an honest business will never try to charge you more than is necessary. Not all central Maine businesses are like this—we’ve been stung a few times—but quite a few of them are, and when we find a place like Dave’s, we become loyal customers.
Frugality, honesty, and loyalty might sound corny to the point of being New England clichés, but here they are in central Maine, at Dave’s Appliance, in the twenty-first century. Maybe we aren’t going to hell in a handbasket after all.